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Reach the right team directly. Whether it's a trading question, security concern, or legal matter — we have a dedicated inbox for you.
Partnerships, press, business development, and general questions.
hello@xylos.ioAccount issues, platform help, bug reports, and feature requests. You can also open a support ticket from your dashboard.
support@xylos.ioReport security vulnerabilities, suspicious activity, or account compromise concerns.
security@xylos.ioQuestions about orders, positions, leverage, margin, liquidations, and market data.
trading@xylos.ioDeposit and withdrawal issues, pending transactions, blockchain confirmations, and fiat on-ramp.
wallet@xylos.ioEnrollment, evaluation rules, funded account payouts, and challenge-related inquiries.
challenges@xylos.ioTerms of service, legal notices, law enforcement requests, and contractual matters.
legal@xylos.ioData access requests, deletion requests, GDPR/CCPA inquiries, and privacy concerns.
privacy@xylos.ioRegulatory compliance, KYC/AML questions, licensing inquiries, and audit requests.
compliance@xylos.ioLogged-in users can open a support ticket directly from the dashboard for tracked, prioritized assistance with file attachments and real-time updates.